At SkillSource we offer Student Helpdesk services designed to provide support and resources for students navigating their academic journey. We can support current students for academic and administrative queries and provide information and assistance to new students during the enrolment process.
Here are some key features and benefits of these services:
Voice Support
- Handle incoming calls from current students, addressing their queries or escalating issues to the appropriate department.
- Conduct outbound calls to provide additional information to prospective students who have inquired about enrolment at the university.
- Reach out to existing students via outbound calls to remind them of upcoming assignments and offer additional support from the Student Services Advisor.
- Make outbound calls to notify students about any outstanding dues.
- Invite students through outbound calls to participate in academic workshops and seminars organized by the university each semester.
Chat Support
- Chat Support for General Inquiries
- Addressing queries from international students related to fees, eligibility criteria, courses, and their durations.
- Assisting current students by directing them to the appropriate department or advisor for their specific questions.
- Offering information on the fee structure, financial aid options, and the costs associated with various programs offered by the university.
Back Office Support
- Inputting new student information into the academic portal and assigning them to the appropriate groups based on their courses.
- Uploading documents of newly enrolled students to the server.
- Managing student reports to confirm their assignment submissions.
- Handling reports related to students with unpaid term fees.
Key Features:
- 24/7 Availability - Round-the-clock support to assist students with their inquiries and issues, regardless of time.
- Multi-Channel Support - Assistance via various channels, including phone, email, live chat, and online ticketing systems.
- Academic Advisory Services - Support for course selection, academic planning, scholarship programs, fee payment schedule and understanding program requirements.
- Resource Access - Information about available resources, such as tutoring services, libraries, and study materials.
Benefits:
- Improved Student Experience: Quick resolution of issues enhances overall satisfaction and engagement.
- Increased Accessibility: Easy access to support ensures that all students can get help when needed.
- Enhanced Learning Outcomes: Timely assistance can lead to better academic performance and retention rates.