In the whirlwind of today’s travel industry, smooth reservation and ticketing services are essential for crafting exceptional customer experiences. Outsourcing these crucial tasks to SkillSource will not only boosts your operational efficiency but also cuts costs, allowing you to focus on what you do best.
Why Outsource Your Reservations & Ticketing to Skillsource?
- Expert Team at Your Service: Our seasoned professionals specialize in reservations and ticketing, equipped with the knowledge and skills to handle complex bookings with ease. You can trust us to manage your clients' needs effectively and efficiently. Our streamlined processes and dedicated customer service ensure seamless interactions for your clients.
- Proficiency in GDS: Our team possesses extensive knowledge of Global Distribution Systems (GDS) like Sabre and Amadeus, ensuring seamless access to a vast array of travel options and real-time availability. This expertise enables us to deliver efficient booking solutions and personalized experiences for your clients, no matter their travel needs.
- Customized Service Options: Every client is unique. We offer tailored solutions to meet your specific business needs, whether you’re managing corporate travel, group events, or individual bookings.
- Cost-Effective Solutions: Outsourcing saves you money by eliminating the need for in-house staff and infrastructure. Enjoy top-tier services without the overhead costs, allowing you to allocate resources where they matter most.
- 24/7 Omnichannel Support: Travel never sleeps, and neither do we! Our team provides round-the-clock omnichannel support to manage bookings, modifications, and inquiries, ensuring your customers receive prompt and reliable service whenever they need it.
- Scalability and Flexibility: As your business grows, our services can easily scale to meet your changing demands. Whether you need to ramp up during peak seasons or downsize during quieter times, we adapt to your needs effortlessly.
- Enhanced Customer Experience: Outsourcing to Skillsource not only saves you time but also enhances customer satisfaction. Our dedication to service excellence guarantees that your clients receive personalized attention and support during every interaction, whether it’s over the phone, via email, or through chat.
- Data Security: Rest assured that your customer data is handled with the utmost confidentiality and security.
Service Offerings Include:
- Pre-travel Experience
- Booking Queries
- General Queries
- Change and Cancellations
- Special Service Requests
- Website Assistance
- Travel Agency Helpdesk
- Post travel Experience
- Refund Requests
- Claims Management
- Complaint Management
- Chargebacks
